1. Complete our Contact Us form and we will respond as soon as possible to answer any questions you may have.
2. Schedule a complimentary Meet & Greet.
3. Once your Meet & Greet is scheduled, we'll email an activation link, so you can create your account in our scheduling software.
4. Start planning your vacations.
1. It is a consultation in your home where we get to know each other, and get to meet your pet(s) to make sure we are a good fit.
2. We'll review the information you provided about your home and pet care routine and answer any additional questions you may have. We will collect your key and make sure entry into your home is secured. Lock boxes are recommended. We cannot provide services until this meeting has taken place.
We make every effort to arrive at the time scheduled.
Pets scheduled for one-a-day visits do not go longer than 18-24 hours between visits. Please be aware if your schedule gets pushed back all visit times will be adjusted.
For example, if your dog was visited at 9:00 pm, your sitter would arrive at your home no later than 9:00 am the following morning.
No. Our mission is to provide in-home care, as we believe pets are happiest in the comfort of their own home.
We work with clients in New Smyrna, Port Orange, South Daytona, Daytona Beach, and Daytona Beach Shores who are searching for first class pet care and peace of mind while they travel. There is an additional charge of $.58 per mile over 4 miles from 6100 S. Williamson Blvd. Port Orange, 32128.
Absolutely!
No, for the safety of our client’s pets all visits MUST be scheduled and cancelled through your Time To Pet portal. This ensures your dates are correct, and no pets are missed.
The frequency of visits are determined by the type of pet you have. Dogs MUST be seen a minimum of 3 visits per day, and cats MUST be seen at minimum once a day. Most indoor only dogs will require a minimum of 3 visits per day (at least morning, afternoon, and evening).
We provide care for all domesticated pets.
If your primary sitter is unavailable, we will utilize another qualified sitter, or your visit will be completed a little behind schedule. You will be notified in these situations. We have all of the client’s pet care information in our secure database, so it’s really not necessary for the client to meet with the alternate sitter. However, if you would feel more comfortable meeting the emergency sitter before your trip is scheduled to begin, we can schedule another meet & greet for a nominal fee.
We only offer "pack walks" for dogs from the same household. We will only walk dogs from the same household. For our clients with more than two large dogs who both pull, or senior dogs, we walk them separately because it is important to give your dogs the best walking experience.
If your pet, dog or cat, is aggressive or has bitten/nipped someone in the past, we are unable to provide services. An aggressive animal places us at risk of an attack and that is a safety issue for staff. If at any time our sitter feels it is unsafe to provide services, we reserve the right to discontinue services, and you will be contacted to make other arrangements.
Yes, we can administer pills, topical, creams, and injections. We require you to complete the Pet Medication Authorization Form where you provide written instructions. All medications are REQUIRED to remain in the prescription bottle from the vet, and each pet needs a separate authorization form, even if it's the same medication.
We have the financial ability to cover expenses due to a mishap on the part of the sitter, negligent behavior resulting in veterinary care, or if your sitter injures themself while on the job.
A pet care professional normally only carries keys that are needed for the current week. All keys are required to be locked on their key rings with proper identification tags. Client key tags are coded with a combined alphanumeric code. For homes using key fobs, they are also required to be to be locked onto your pet care professional's keyring. For code entry homes, your pet care professional can access your code in our secure database in Time To Pet. We never put your private information on the key tags.
We accept payment through your portal, Venmo, and Zelle. will require you to have a credit card on file before you are able to schedule services. Invoices are due in full prior to your trip, or we reserve the right to suspend services until payment is made.
Elite Pet Service believes in positive reinforcement for the pets in our care. We will never hit, spank, or slap your pet. If there is a disciplinary problem, i.e. toilet training issues, jumping, excessive barking, excessive pulling, running away, aggression etc., we inform our client of the incident(s), and request you provide obedience training before we return.
If we suspect there is an illness with your pet, we will contact you immediately and inform you of the condition of your pet. If you are on a trip or unable to leave work quickly, we will transport your pet to their veterinarian. In the event we cannot reach you, we will err on the side of the wellbeing of your pet and take them to be seen. You will be billed for additional time/travel needed to care for your pet, as well as any medical bills incurred from the veterinary clinic.
In Florida, our most common weather concerns are extreme heat and thunderstorms with the occasional chance of hurricanes. During the summer, we cut our mid-day walks shorter due to the heat, but we make up for that time with inside playtime and snuggling. If there are multiple shady areas on your street, we walk from one shady spot to the next making sure to protect your pets from heat stroke and heat exhaustion. During downpours and thunderstorms, we'll wait for the rain to subside a little and run outside for a quick bathroom. The rest of our visit will be spent playing and snuggling.
If you are out of town and there is a chance of a hurricane, we will coordinate with your emergency contact. It is important that the contact person be local, because they will be the ones charged to care for your pet. Often with hurricanes there are curfews in place that do not allow us the option to drive. If this happens, we will contact your emergency contact so that they can either take your pet(s) with them, or find boarding until the storm passes. Hurricane possibilities are given with advance notice, and a plan should be put into place ahead of time. Pet owners will be kept in constant contact and updated as plans go into place. It is recommended that each family develop an inclement weather plan complete with supplies for their pets.
Cancellations For Overnight Reservations
100% refund of deposit refunded - if cancelled 3 weeks (21 days) prior to scheduled service
50% refund of deposit refunded - if cancelled 2 week (14 days) prior to scheduled service
25% refund of deposit refunded - if cancelled 1 week (7 days) prior to scheduled service
No Refunds - if cancelled less than 1 week prior to scheduled service
Early Return Home
No Refunds or Credits
There is a $20 daily fee for services being provided on these dates. We consider the following to be our major annual holidays:
Our essential goal is to provide our clients with the peace of mind that their pets are in the best possible hands. When our clients leave home, we want them to be convinced that their pet is receiving the love, attention and exercise they would get if you were home. We achieve this by following our Peace of Mind Protocol.
*You can read all the details about our Peace of Mind Protocols here*
We employ animal loving, responsible, compassionate adults who are committed pet care professionals. We work with sitters who have practical experience in the pet care field and see their time with Elite Pet Service as part of their individual growth. We are also not afraid of hiring retired military personnel, teachers, stay at home moms and people with special needs. We look for the best fit for our company and our clients. We have an extensive screening process, which includes a written email screening, personality test, phone interview, multiple face-to-face interviews, and reference checks followed by a thorough background check performed by Acutraq. All sitters are then hired on a trial basis until we have followed up with enough clients to ensure that they are a perfect match for Elite Pet Service. All sitters employed by Elite Pet Service sign and promise to abide by our Code of Ethics. The sitters will then attend an orientation where they learn about the standards of Elite Pet Service and the policies and procedures that we follow to put our Peace of Mind Protocol into action. This is closely followed by shadow training. This is a period of following the lead pet care provider during the course of a regular work day. Shadow training periods vary depending on the qualifications of the new employee. Once the shadow training period is over, the rolls will be reversed. The lead pet care professional will take the shadow position to watch (and correct, if necessary) and make sure the sitter is following all guidelines. When an employee has successfully completed their trial period, they maintain daily communication with the office and their clients, and are required to post a journal of their visits on our secure database in Time To Pet at the completion of their day.
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