1. Schedule a complimentary Meet & Greet. 

2. Once your Meet & Greet is scheduled, we'll email an activation link, so you can create your account in our scheduling software.

3. Start planning your vacation.

1. It is a consultation in your home where we get to know each other, and get to meet your pet(s) to make sure we are a good fit. 

2. We'll review the information you provided about your home and pet care routine and answer any additional questions you may have. We will collect your key and make sure entry into your home is secured. Lock boxes are recommended. We cannot provide services until this meeting has taken place.

Early Morning between 6:00am & 8:00am

Morning between 8:00am & 10:00am

Late Morning between 10:00am & 12:00pm

Early Afternoon between 1:00pm & 3:00pm

Afternoon between 3:00pm & 5:00pm

Late Afternoon between 5:00pm & 6:00pm

Evening between 7:00pm & 8:00pm

We make every effort to arrive at the time scheduled, but due to working with animals there is a 2 hour window allotted for overtime, traffic and emergencies. 

Dogs receive priority over cats for the Early Morning and Late Afternoon time slots. 

At this time, we only offer boarding services to well established clients. Our mission is to provide in-home care, as we believe pets are happiest in the comfort of their own home. 

We provide services in the Port Orange, South Daytona, and New Smyrna Beach areas. 

Absolutely! 

No, for the safety of our client’s pets all visits MUST be scheduled and cancelled through your Time To Pet portal. This ensures your dates are correct, and no pets are missed. 

The frequency of visits are determined by the type of pet you have. Dogs must be seen a minimum of 3 visits per day if you’re traveling, and cats must be seen at minimum once a day.

All pets 

1. We will complete the visit using another qualified sitter who has been vetted by us. We will do everything possible to notify you before the substitute sitter arrives to your home.

2. All pets will receive their visits, but in some situations the visit may need to be shortened. If that occurs, visit rates will be adjusted.

3. We have all of your pet's information uploaded into our secure database, and the emergency sitter has full access to the app. It is possible you aren’t familiar with the sitter, but Elite Pet Service would never allow anyone to care for your fur babies unless they are qualified. 

No, we only walk dogs from the same household. For our clients with more than two large dogs, who both pull, or senior dogs, we walk them separately because it is important to give your dogs the best walking experience. 

If your pet (dog or cat) is aggressive or has bitten/nipped someone in the past, we are unable to provide services. An aggressive animal puts us at risk of a personal safety concerns. If at any time our sitter feels it is unsafe to provide services, we reserve the right to discontinue services, and you will be contacted immediately to make other arrangements. 

Yes, we can administer pills, topical, creams, and injections. We require you to complete the Pet Medication Authorization Form where you provide written instructions. All medications are REQUIRED to remain in the prescription bottle from the vet, and each pet needs a separate authorization form, even if it's the same medication.

 We have the financial ability to cover expenses due to a mishap on the part of the sitter, negligent behavior resulting in veterinary care, or if your sitter injures themself while on the job.

All keys are required to be on the key ring with proper identification tags. Client key tags are coded with a number, and we never put your private information on the key tags. For homes using key fobs, they are also required to have tags. If your home requires a gate code, door code, or garage door code, your pet care professional can access your code in the secure database in Time To Pet. You need to make sure to enter the information in the access tab in the app. 

We accept Cash, and payment through Venmo, Zelle, or Apple Pay. 

We accept Credit Cards on the app for a 3% transaction fee. 

Elite Pet Service believes in positive reinforcement for the pets in our care. We will never hit, spank, or slap your pet. If there is a disciplinary problem, i.e. toilet training issues, jumping, excessive barking, excessive pulling, running away, aggression etc., we inform our client of the incident(s), and request you provide obedience training before we return. 

If we suspect there is an illness with your pet, we will contact you immediately and inform you of the condition of your pet. If you are on a trip or unable to leave work quickly, we will transport your pet to their veterinarian. In the event we cannot reach you, we will err on the side of the wellbeing of your pet and take them to be seen.  You will be billed for additional time/travel needed to care for your pet, as well as any medical bills incurred from the veterinary clinic.

In Florida, our most common weather concerns are extreme heat and thunderstorms with the occasional chance of hurricanes. During the summer, we cut our mid-day walks shorter due to the heat, but we make up for that time with inside playtime and snuggling. If there are multiple shady areas on your street, we walk from one shady spot to the next making sure to protect your pets from heat stroke and heat exhaustion. During downpours and thunderstorms, we'll wait for the rain to subside a little and run outside for a quick bathroom. The rest of our visit will be spent playing and snuggling. 

If you are out of town and there is a chance of a hurricane, we will coordinate with your emergency contact. It is important that the contact person be local, because they will be the ones charged to care for your pet. Often with hurricanes there are curfews in place that do not allow us the option to drive. If this happens, we will contact your emergency contact so that they can either take your pet(s) with them, or find boarding until the storm passes. Hurricane preparations need to be made ahead of time. Pet owners will be kept in constant contact and updated as the storm passes. It is recommended that each family develop an inclement weather plan complete with supplies for their pets.  

Cancellations For Ovn & Vacation Reservations 

100% refund of deposit - if cancelled 3 weeks (21 days) prior to start date.

50% refund of deposit - if cancelled 2 week (14 days) prior to start date.

25% refund of deposit - if cancelled 1 week (7 days) prior to scheduled service.

No Refunds - if cancelled less than 1 week prior to Start date. 

  
Early Return Home

No Refunds or Credits 

There is a $20 daily fee for services being provided on these dates.  We consider the following to be our major annual holidays: 

• New Year's Eve 
• New Year's Day
• Easter
• Mother's Day 
• Memorial Day 
• Father's Day 
• 4th of July 
• Labor Day 
• Thanksgiving
• Christmas Eve 
• Christmas Day

Our essential goal is to provide our clients with the peace of mind that their pets are in the best possible hands. When our clients leave home, we want them to be convinced that their pet is receiving the love, attention and exercise they would get if you were home. We achieve this by following our Peace of Mind Protocol.  

• Professionalism 
• Individualized Pet Care with Great Communication 
• Top Notch Qualified Staff 
• Convenient Pet Care Specific Technology 
• Follow-Up 
• A Sincere Love for Animals 

*You can read all the details about our Peace of Mind Protocols here*